U.S. Returns & Exchanges

Customer satisfaction is our priority. If you would like to return or exchange an item, please contact info@sofiacashmere.com.

Returns & Exchanges

For U.S. customers, we offer a full refund or exchange within 30 days of purchase, provided the item meets the eligibility requirements below.

Returns are processed within 10–14 business days. Once a return has been processed, refunds are issued to the original payment method and can be expected within 3–5 business days, depending on your financial institution.

Return Eligibility

Our high-quality cashmere is durable and strong, but it requires gentle handling. Please take care when preparing your return to ensure the item arrives safely.

To qualify for a full refund:

The item must be unused and in the same condition in which you received it.
The item must be in its original packaging with tags attached.
Please neatly fold and re-pack the item in its original polybag whenever possible.

Items returned damaged, worn, or not in resalable condition may be subject to a $15 fee or a deduction of up to 20% of the item price from the refund. While we always try to avoid these fees, they may be necessary in certain circumstances.

Promotional Offers

Gift With Purchase

If you received a free item as part of a promotional offer, the free item must also be returned in its original condition if you return the purchased item. If the promotional item is not returned, its retail value will be deducted from your refund.

Buy More, Save More

If you purchased items as part of a Buy More, Save More promotion and later return one or more items, the remaining order must still meet the promotional criteria. If the order no longer qualifies for the promotion, the discount will be adjusted and reflected in the refund amount.

Final Sale Items

Custom orders are final sale, except where otherwise required by applicable law.

Gift cards cannot be returned.

If you have questions about a return or exchange, please contact info@sofiacashmere.com.